Frequently Asked Questions
-
What is Dose of Darchelle?
Dose of Darchelle is a creative brand rooted in inclusion, art, and storytelling. Through digital prints, wearable messages, and affirming accessories, DOD celebrates beauty beyond the box and uplifts underrepresented experiences.
-
Where are you based?
I’m based in Washington State as an online business, and all products are thoughtfully created and shipped from here unless otherwise stated.
-
How can I contact you?
You can reach out anytime via the Contact Page or DM me on Instagram @doseofdarchelle. I’ll get back to you within 2–3 business days.
-
What types of products do you offer?
Currently, the shop includes:
-Physical & digital art prints
-Affirming apparel (crewnecks & tees)
-Scrunchies (in multiple sizes)
-Stickers
-Free digital downloads (like phone wallpapers)
-
What size scrunchie should I buy?
Each scrunchie listing includes a visual and size guide! Here's a quick breakdown:
Mini Dose: Small & sleek, perfect for half-ups or wrist wear. Subtle volume, for fine or short hair
Dose: Classic, everyday go-to
Double Dose: Bold and beautiful, for big buns, statement styles, or coily/thick hair
-
How do I care for my items?
Apparel: Machine wash cold, inside out. Tumble dry low or air dry for longest wear.
Scrunchies: Hand wash gently with mild soap, air dry.
Stickers: Most stickers are weatherproof, dishwasher safe, and made from durable vinyl. See product details for more information.
Digital prints/downloads: For personal use only. Print at home or through a local print shop!
-
Do you ship internationally?
Not at the moment, but we’re working on it! Currently, we ship throughout the U.S.
-
How long does shipping take?
Processing time: 2–5 business days
Shipping time: 3–7 business days via USPS
Note: Made-to-order items may take longer, any delays will be communicated. Inventory is consistently updated. Sold out apparel items typically mean their is no more fabric in that style or may need to be restocked/ordered. Please reach out for inquiry. -
Can I track my order?
Absolutely! Once your order ships, you’ll receive an email with tracking information.
-
What should I do if my package is delayed or missing?
Please double-check your tracking info. If it seems stalled or missing, email me at contact@doseofdarchelle.com and I’ll do my best to help. Lost or stolen mail is not the responsibility of Dose of Darchelle, but I will always advocate for you with the postal service.
-
Do you accept returns or exchanges?
Due to the small-batch and handmade nature of many items, all sales are currently final. If something arrives damaged or incorrect, please contact me within 5 days of delivery so I can make it right.
-
How do I download my digital print or wallpaper?
Once purchased, you’ll receive an instant download link via email. You can also access it through your order confirmation.
-
Can I print the digital artwork myself?
Yes! All digital art prints are formatted at 8.5x11 inches and ready to print at home or your local shop. For personal use only, commercial use or resale is not permitted.
-
Do you offer custom orders or commissions?
Occasionally! Keep an eye on Instagram or sign up for the newsletter to hear when commissions open.
-
I’d love to collaborate, how can we work together?
Reach out via the contact page. I love partnering with like-minded brands and creators, and persons!