FAQ
-
What is Dose of Darchelle?
Dose of Darchelle is a creative brand rooted in inclusion, art, and storytelling. Through digital prints, wearable messages, and affirming accessories, DOD celebrates beauty beyond the box and uplifts underrepresented experiences.
-
Where are you based?
I’m based in Washington State as an online business, and all products are thoughtfully created and shipped from here unless otherwise stated.
-
How can I contact you?
You can reach out anytime via the Contact Page or DM me on Instagram @doseofdarchelle. I’ll get back to you within 2–3 business days.
-
What types of products do you offer?
Currently, the shop includes:
Physical & digital art prints
Affirming apparel (crewnecks & tees)
Scrunchies (in multiple sizes)
Stickers
Free digital downloads (like phone wallpapers)
-
What size scrunchie should I buy?
Each scrunchie listing includes a visual and size guide! Here's a quick breakdown:
Mini: Thin & sleek – perfect for half-ups or wrist wear
Small: Subtle volume, for fine or short hair
Regular: Classic, everyday go-to
Double Dose: Bold and beautiful — for big buns, statement styles, or coily/thick hair
-
How do I care for my items?
Apparel: Machine wash cold, inside out. Tumble dry low or air dry for longest wear.
Scrunchies: Hand wash gently with mild soap, air dry.
Stickers: All stickers are weatherproof, dishwasher safe, and made from durable vinyl.
Digital prints/downloads: For personal use only. Print at home or through a local print shop!
-
Do you ship internationally?
Not at the moment — but we’re working on it! Currently, we ship throughout the U.S.
-
How long does shipping take?
Processing time: 3–5 business days
Shipping time: 3–7 business days via USPS
Note: Made-to-order items may take longer — any delays will be communicated. -
Can I track my order?
Absolutely! Once your order ships, you’ll receive an email with tracking information.
-
What should I do if my package is delayed or missing?
Please double-check your tracking info. If it seems stalled or missing, email me at [your email] and I’ll do my best to help. Lost or stolen mail is not the responsibility of Dose of Darchelle, but I will always advocate with you.
-
Do you accept returns or exchanges?
Due to the small-batch and handmade nature of many items, all sales are currently final. If something arrives damaged or incorrect, please contact me within 5 days of delivery so I can make it right.
-
How do I download my digital print or wallpaper?
Once purchased, you’ll receive an instant download link via email. You can also access it through your order confirmation.
-
Can I print the digital artwork myself?
Yes! All digital art prints are formatted at 8.5x11 inches and ready to print at home or your local shop. For personal use only — commercial use or resale is not permitted.
-
Do you offer custom orders or commissions?
Occasionally! Keep an eye on Instagram or sign up for the newsletter to hear when commissions open.
-
I’d love to collaborate — how can we work together?
Reach out via the contact page. I love partnering with like-minded brands and creators!