FAQ

  • What is Dose of Darchelle?

    Dose of Darchelle is a creative brand rooted in inclusion, art, and storytelling. Through digital prints, wearable messages, and affirming accessories, DOD celebrates beauty beyond the box and uplifts underrepresented experiences.

  • Where are you based?

    I’m based in Washington State as an online business, and all products are thoughtfully created and shipped from here unless otherwise stated.

  • How can I contact you?

    You can reach out anytime via the Contact Page or DM me on Instagram @doseofdarchelle. I’ll get back to you within 2–3 business days.

  • What types of products do you offer?

    Currently, the shop includes:

    Physical & digital art prints

    Affirming apparel (crewnecks & tees)

    Scrunchies (in multiple sizes)

    Stickers

    Free digital downloads (like phone wallpapers)

  • What size scrunchie should I buy?

    Each scrunchie listing includes a visual and size guide! Here's a quick breakdown:

    Mini: Thin & sleek – perfect for half-ups or wrist wear

    Small: Subtle volume, for fine or short hair

    Regular: Classic, everyday go-to

    Double Dose: Bold and beautiful — for big buns, statement styles, or coily/thick hair

  • How do I care for my items?

    Apparel: Machine wash cold, inside out. Tumble dry low or air dry for longest wear.

    Scrunchies: Hand wash gently with mild soap, air dry.

    Stickers: All stickers are weatherproof, dishwasher safe, and made from durable vinyl.

    Digital prints/downloads: For personal use only. Print at home or through a local print shop!

  • Do you ship internationally?

    Not at the moment — but we’re working on it! Currently, we ship throughout the U.S.

  • How long does shipping take?

    Processing time: 3–5 business days

    Shipping time: 3–7 business days via USPS
    Note: Made-to-order items may take longer — any delays will be communicated.

  • Can I track my order?

    Absolutely! Once your order ships, you’ll receive an email with tracking information.

  • What should I do if my package is delayed or missing?

    Please double-check your tracking info. If it seems stalled or missing, email me at [your email] and I’ll do my best to help. Lost or stolen mail is not the responsibility of Dose of Darchelle, but I will always advocate with you.

  • Do you accept returns or exchanges?

    Due to the small-batch and handmade nature of many items, all sales are currently final. If something arrives damaged or incorrect, please contact me within 5 days of delivery so I can make it right.

  • How do I download my digital print or wallpaper?

    Once purchased, you’ll receive an instant download link via email. You can also access it through your order confirmation.

  • Can I print the digital artwork myself?

    Yes! All digital art prints are formatted at 8.5x11 inches and ready to print at home or your local shop. For personal use only — commercial use or resale is not permitted.

  • Do you offer custom orders or commissions?

    Occasionally! Keep an eye on Instagram or sign up for the newsletter to hear when commissions open.

  • I’d love to collaborate — how can we work together?

    Reach out via the contact page. I love partnering with like-minded brands and creators!